Refund policy

Our Return & Refund Policy

1. Refund & Return Policy
1.1 Non-Refundable Category
Please note that Perfumes are non-refundable due to hygiene and safety reasons.

1.2 Eligibility for Return/Exchange
Return or exchange is only applicable under the following Cases:
You have received a damaged, defective, or wrong product.
Returns must be initiated within 7 days of receiving your order. Unfortunately, requests made beyond this period will not be accepted.

1.3 Return Conditions
To be eligible for a return:

The product must be unused, unopened, with tags intact, and in its original packaging.
A valid proof of purchase or receipt is required.
An unboxing video (recorded from phone while opening the package) is mandatory for processing claims related to damaged or missing items.
Please Note: Disliking the Perfumes will not be considered a valid reason for return or exchange.

1.4 Return Process
To initiate a return:

Email: support@damontaro
WhatsApp: +91-9220544599
Once approved, a return shipping label and detailed instructions will be provided. Returns sent without prior approval will not be accepted.

1.5 Refund Charges
In case of an approved refund, a deduction of ₹450 will be applicable towards logistics and handling costs (including delivery and return courier charges).

 
2. Cancellation Policy
Orders can be cancelled within 24 hours of placement or before dispatch from our warehouse, whichever is earlier.

For prepaid orders, if cancelled before dispatch, the refund will be credited to the original payment method within 7 business days from the date of cancellation approval.

 

3. Shipping Policy
3.1 Order Confirmation
Once your order is successfully placed, you will receive an Email and SMS with:

Order number
Estimated delivery timeline
3.2 Shipping Charges
Orders above ₹499: Free shipping
Orders below ₹499: Shipping charges of ₹49 apply
3.3 Delivery Timeline
Orders are typically delivered within 5–7 business days. However, delivery may be delayed due to unforeseen factors such as:

3.4 Tracking Your Order
You can track your order through:

Your account’s “My Orders” section on our website
The tracking link sent via Email/SMS post-dispatch
Contacting our Customer Support
3.5 Delivery Communication
You will receive a confirmation call before the delivery attempt. In case of unavailability, delivery can be rescheduled.

4. Damage & Lost Product
To ensure smooth resolution of any issues related to damaged or lost products, we kindly request our customers to share a clear unboxing video of the package.

The video must begin before opening the package and should capture the complete unboxing process without any pauses or edits.
The video should clearly show the shipping label, outer packaging, and the condition of the product inside.
In the absence of a proper video, we may not be able to process claims for damage or missing items.

5. Company Rights
Mahesh Enterprises reserves the right to:

Modify, revoke, or cancel any offers without prior notice
Cancel orders at its discretion due to unforeseen or policy-related reasons

6. Clearance Products Policy
Some of our products are on clearance with heavy discounts and have a minimum expiry of June 2026. Returns will not be accepted due to the manufacturing date.

Note: If you have any questions or require assistance, feel free to email us at support@damontaro
or WhatsApp us at +91-9220544599